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DANA deposit and withdrawal

DANA is the fastest deposit method on medusa79. To deposit, open your DANA app, select medusa79 from the linked merchants, and confirm the transfer. The amount is typically credited within subject to verification. No additional verification is needed for deposits under our welcome offer. For larger transfers, DANA may request brief identity confirmation, which takes subject to verification. Minimum deposit is our welcome offer and maximum is our welcome offer per transaction. To withdraw, request a payout in your account dashboard. Funds return to your registered DANA account within subject to verification. If a withdrawal is delayed beyond subject to verification, contact support with your withdrawal reference number. DANA linkage is permanent once confirmed — you can deposit and withdraw freely without re-linking.

OVO and GoPay usage

OVO and GoPay both integrate with medusa79 through wallet-to-wallet transfer. Link your OVO or GoPay account in the deposit page under "Link payment account." You will be directed to the respective app to confirm the link. Once linked, deposits settle in subject to verification. GoPay deposits may take slightly longer (up to subject to verification) if the transaction requires additional verification from Gojek. Both services support deposits between 50,000 and our welcome offer. Minimum withdrawal is our welcome offer. To withdraw, navigate to Withdrawal in your dashboard, select OVO or GoPay, and confirm. Funds arrive in your wallet within subject to verification. If you unlink your payment account, your linked data is removed but your medusa79 balance remains. Withdrawals are always sent to the same wallet you linked for deposits.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (BCA, Mandiri, BRI, BNI) provide a dedicated account number for medusa79 deposits. After opening your account with medusa79, navigate to Deposit and select "Bank virtual account." The system generates a unique VA code for each bank you choose. Transfer from your personal bank account to the VA using online banking or an ATM. The deposit typically settles within subject to verification. Note the VA code in your statement — it confirms the transfer is routed to your medusa79 account. Minimum deposit is our welcome offer. Maximum single transfer is our welcome offer. To withdraw, request a payout through your dashboard. Withdrawals return to the BCA/Mandiri/BRI/BNI account you transferred from, typically within 24 hours. If a transfer does not credit within an hour, contact your bank to verify the VA code. VA codes expire after 60 days of inactivity — request a new code if you have not deposited recently.

Fees, limits and verification

medusa79 does not charge deposit fees. Withdrawal fees vary by payment method: DANA withdrawals are fee-free, OVO and GoPay charge 2–non-specific info depending on the amount, and bank VA withdrawals are typically fee-free but your bank may apply a small charge. Deposit and withdrawal limits are designed for daily use: minimum deposit is our welcome offer, maximum daily deposit is our welcome offer, minimum withdrawal is our welcome offer, and maximum daily withdrawal is our welcome offer. KYC verification is required before your first withdrawal. KYC involves uploading an ID (passport, national ID, or driving license) and a selfie. The verification process typically takes subject to verification. Once approved, you can withdraw unlimited times. If your KYC is rejected, support will indicate why — common reasons include unclear photo or document expiry. Resubmit with a clearer image. Account security is enforced through password strength, login notifications, and optional two-factor authentication.

Resolving a stalled transaction

If a deposit does not appear in your account after subject to verification, first check your payment app to confirm the transfer was sent. Many deposits that seem "stalled" have not actually left the sender's account — verify the transaction status in DANA, OVO, GoPay, or your bank app. If the money left your account but did not arrive, note your transaction ID and contact medusa79 support with the timestamp and amount. Provide a screenshot of the payment confirmation. Support will investigate and typically recover the funds within 2–4 hours. For withdrawals under review longer than expected, the delay is usually caused by account-security checks or KYC re-verification. Contact support with your withdrawal request ID. In rare cases (fewer than 5 in 10,000 withdrawals), a withdrawal may fail due to temporary bank outages — support will advise you to try again or use an alternative payment method. medusa79's transaction logs are permanent and auditable; if a transfer is genuinely lost, it will be found in the logs and resolved.